Terms & Conditions

1. Introduction

Welcome to Surtrata.

Surtrata is an online retail platform operated by Sthula Distributors Private Limited (“Sthula Distributors”, “Surtrata”, “Company”, “we”, “us” or “our”) and primarily engaged in the online sale and distribution of books and related products to customers in India and internationally.

These Terms & Conditions (“Terms”) govern your access to and use of the Surtrata website, including browsing, registration, placing orders, purchasing products and using any related services.

By accessing or using Surtrata, you acknowledge that you have read, understood and agreed to these Terms, subject to applicable law.

If you do not agree with these Terms, please do not use the Surtrata website.

2. Eligibility

You may use Surtrata only if you are legally capable of entering into a binding agreement under the laws applicable to you.

Where a customer is under the applicable age of majority, use of the website and purchase of products should be undertaken with the involvement and supervision of a parent or legal guardian where required by law.

3. Website Use

You agree to use Surtrata only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access.
• Interfere with website security.
• Introduce malicious software.
• Scrape or copy website content without authorization.
• Use automated systems in a manner that disrupts the website.
• Create fake accounts.
• Impersonate another person.
• Use another customer's account.
• Abuse promotional offers.
• Conduct fraudulent transactions.

Sthula Distributors reserves the right, subject to applicable law, to restrict, suspend or terminate access where there is reasonable evidence of misuse, fraud, abuse or violation of these Terms.

4. Account Registration

Certain features may require registration.

You are responsible for:

• Providing accurate information.
• Maintaining updated information.
• Protecting your login credentials.
• Keeping your password confidential.
• Not sharing your account with unauthorized persons.

You must notify us promptly if you suspect unauthorized access to your account.

5. Product Information

We make reasonable efforts to provide accurate information about books and other products, including:

• Title
• Author
• Publisher
• Edition
• Price
• Images
• Description
• Availability
• Format
• Other product details

However, minor variations may occur due to publisher changes, printing differences, cover changes, formatting differences, image variations or other circumstances.

6. Product Availability

Products displayed on Surtrata are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available until an order is completed and accepted.

We may cancel or decline an order where a product becomes unavailable or cannot reasonably be fulfilled.

7. Pricing

Prices displayed on Surtrata may change from time to time.

We make reasonable efforts to ensure pricing accuracy. However, technical, typographical, system or data-entry errors may occasionally occur.

Where a material pricing error is identified before fulfilment, Sthula Distributors may, subject to applicable law:

• Contact the customer.
• Correct the price.
• Cancel the order.
• Provide another appropriate resolution.

8. Orders

Placing an order constitutes a request to purchase the selected products.

An automated order confirmation does not necessarily constitute final acceptance of the order.

An order may be reviewed before fulfilment.

Sthula Distributors may refuse, cancel or limit an order where permitted by law due to:

• Product availability.
• Pricing errors.
• Payment failure.
• Fraud concerns.
• Incorrect information.
• Shipping restrictions.
• Duplicate or unusual orders.
• Technical errors.
• Legal or regulatory restrictions.

9. Payment

Payments may be processed through third-party payment gateways, banks, card networks or other payment service providers.

Customers agree to provide accurate payment and billing information.

Payment details may be processed according to the applicable terms and privacy practices of the relevant payment provider.

10. Shipping

Shipping is subject to the Surtrata Shipping Policy.

Delivery times are estimates unless specifically stated as guaranteed.

International orders may be subject to:

• Customs duties.
• Import taxes.
• VAT/GST.
• Customs clearance fees.
• Other government charges.

11. Returns, Refunds & Cancellations

Returns, refunds and cancellations are governed by the Surtrata Returns, Refunds and Cancellations Policy.

Nothing in that Policy or these Terms is intended to unlawfully remove mandatory consumer rights.

12. Intellectual Property

All content on Surtrata, including where applicable:

• Website design.
• Logos.
• Brand names.
• Text.
• Graphics.
• Product descriptions.
• Original photographs.
• Software.
• Website layout.
• Website functionality.

is owned by or licensed to Sthula Distributors or its relevant content/licensing partners, except third-party materials that remain the property of their respective owners.

13. Customer Reviews and Content

If Surtrata allows customers to submit reviews, ratings, comments, photographs or other content, you agree that:

• Your content must be truthful and lawful.
• You must not infringe another person's rights.
• You must not upload malicious or unlawful material.
• You must not impersonate another person.
• You must not post abusive or defamatory material.

14. Fraud Prevention

We may use reasonable methods to detect and prevent:

• Fraud
• Payment abuse
• Fake orders
• Account misuse
• Refund abuse
• Unauthorized transactions
• Other suspicious activities

15. Third-Party Services

Surtrata may use third-party providers for:

• Payment processing
• Shipping
• Hosting
• Analytics
• Customer support
• Technology
• Communication
• Security

16. Disclaimer

To the extent permitted by law, Surtrata does not guarantee that:

• The website will always be available.
• The website will always operate without errors.
• Product information will never contain errors.
• Third-party services will always be available.
• Delivery will always occur within an estimated timeframe.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Sthula Distributors shall not be liable for indirect, incidental, special or consequential losses arising from:

• Website interruptions.
• Third-party service failures.
• Courier delays.
• Customs delays.
• Incorrect customer information.
• Events beyond reasonable control.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sthula Distributors, its officers, employees and service providers against claims arising from your:

• Violation of these Terms.
• Fraudulent or unlawful use.
• Misuse of the website.
• Infringement of third-party rights.
• Unauthorized use of another person's account.

19. Force Majeure

Sthula Distributors will not be responsible for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, government restrictions, customs restrictions, strikes, transportation disruptions, power failures, telecommunications failures and similar events.

20. Policy Changes

These Terms may be updated periodically.

Updated Terms will be published on the Surtrata website with a revised “Last Updated” date.

21. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law.

Any dispute shall be handled in accordance with the dispute resolution and jurisdiction provisions applicable to the transaction and as permitted by applicable law.

Nothing in these Terms is intended to deprive customers of mandatory consumer rights.

22. Contact